Frequently Asked Questions
Products
While our high-quality designs look like the real thing, NO: we do not offer fresh floral or plant services. We specialize in permanent (artificial) florals and plants that are "faux real" and last many seasons with easy, minimal care. Many of our bouquets and centerpieces are great for unique gifting and we can ship right to your recipient's door! Read our DISCLAIMER HERE.
"Permanent" botanicals and florals (otherwise referred to as "artificial," or as we like to call them: "faux-real") are perfect for busy people who live life on-the-go but who want beautiful, fresh looking designs to greet them and their guests in their homes, offices, or other favorite spaces... and that also need little maintenance and last through the seasons.
As a family-run operation who started in the fresh floral business with years of growing up in fields and greenhouses, we -know- what fresh stems should look like. Our selections are carefully curated and we only source the highest quality faux stems, flowers, and botanicals that could fool even the most skilled gardeners. Just like the natural seasons, our selections change to reflect what you'd find throughout the year.
Need a specific faux design, stem, or piece? Contact us for a custom design or special order HERE!
You bet! Custom "faux real" floral and plant designs are our signature service and we love to create one-of-a-kind creations for you and your loved ones. CONTACT US to schedule your design appointment. Bring your own container or purchase one from us! READ MORE HERE on how to schedule and prepare for a design consultation appointment.
Please allow 4-7 business days for production (up to 14 days during our busy holiday season) - PLAN AHEAD! Designs that require turnarounds in 72 hours or less will incur additional labor and rush fee charges.
In addition to beautiful "faux-real" floral and plant designs, we specialize in "found goods": salvaged pieces or antiques from our many "pickin trips" -- and sometimes we turn them into unique pieces of art or "up-cycled" functional items for your home!
We also love supporting small business creatives, artists, and artisans and offer unique gifts like jewelry, accessories, home decor, specialty books, artwork, holiday decor, and so much more.
Of course, we do ship! :)
*Note: As of Jan 2021, we NO longer carry Marche de Macarons. Please contact the bakery in Savannah for orders.
You bet! We hold demonstrations to "watch & learn" educational classroom style on a variety of home and design topics. SIGN UP HERE to get notifications on upcoming demos.
Want to host a private class with friends at the shop or bring the designers to your gatherings? We can do that, too! CLICK HERE to learn more. (Note: Classes are "dismissed" during holiday months to accommodate our busy holiday season.)
We're happy to help! Sometimes our designs are more popular than we can keep up due to a variety of reasons (usually issues with product delays), so contact us if you see a design you like but it says "Sold Out."
We most likely can create a made-to-order one for you if our product/supply sources are available. Note there may be some small changes or variations from the photos but will still be beautifully hand-crafted with love!
Need multiples of a specific design for a special event or project? We can help with that, too!
Shipping
Heck yes! Due to the delicate nature of many of our products, we use ground shipping exclusively via UPS for orders on products and designs in our online store and in the shop - no need to pack it up to drive home from your visit to Hilton Head! We ship nationwide.*
Need it expedited? Call us at 843-785-2535 or email us at info@branchesdesigns.com to inquire if we can accommodate a rush order. Rush/expedited shipping fees and rush labor charges (if applicable) will apply and orders will not be shipped until payment is complete.
*PLEASE NOTE: We only ship within the U.S. and do NOT ship to P.O. boxes at this time.
No, we do not offer deliveries.
Curbside delivery is available for easy pick-up or you can ship through our UPS partner for safe delivery. Local Hilton Head & Bluffton deliveries usually are completed within 1-2 business days from time of shipment and come with tracking details.
Shop Details
We send a weekly(ish) email to all our Branches fans with info on sales, news, events, deals, and MORE - be sure to SIGN UP HERE to not miss out!
You can also find us all over social media for daily updates on florals, events, news, video "how-to's," and general Branches hilarity:
As of June 2023, we MOVED into our new permanent location at 88 Arrow Road Hilton Head Island, SC. We are in a free-standing building behind the south end area US Post Office (and across the street from the NEW Sprout Momma's location!).
Our retail and business hours are Monday - Saturday 10:00am - 5:00pm. We are closed on Sundays and major holidays. (Extended hours during the Christmas holiday season are posted on our social media sites - please check for confirmation!)
Design consultations are by appointment during the week Mon - Fri 10:00am - 5:00pm. Design appointments are limited on weekends. Please CONTACT US for availability.