Frequently Asked Questions


While our high-quality designs look like the real thing, no: we do not offer fresh floral or plant services. We specialize in permanent (artificial) florals and plants that are "faux real" and last many seasons with easy, minimal care. Many of our bouquets and centerpieces are great for gifting. Read our DISCLAIMER HERE. 

"Permanent" botanicals and florals (or as we call them: "faux-real") are perfect for busy people who live life on-the-go but who want beautiful, fresh looking designs to greet them and their guests in their homes or offices... and that need little maintenance and last through the seasons.

As a family-run operation who started in the fresh floral business with years of growing up in fields and greenhouses, we -know- what fresh stems should look like. Our selections are carefully curated and we only source the highest quality faux stems, flowers, and botanicals that could fool even the most skilled gardeners.

You bet! Custom "faux real" floral and plant designs are our signature service and we love to create one-of-a-kind creations for you and your loved ones. CONTACT US to schedule your design appointment. Bring your own container or purchase one from us! READ MORE HERE on how to schedule and prepare for a design consultation appointment.

Please allow 4-7 business days for production (up to 14 days during our busy holiday season) - PLAN AHEAD! Designs that require turnarounds in 72 hours or less will incur additional labor and rush fee charges.

In addition to beautiful "faux-real" designs, we specialize in "found goods" that are salvaged pieces or antiques from our many "pickin trips" -- sometimes we turn them into unique pieces of art or "up-cycled" functional items for your home!

We also love supporting small business creatives, artists, and artisans and offer unique gifts like jewelry, accessories, home decor, specialty books, artwork, holiday decor, and so much more.

Of course, we do ship! :)

You bet! We hold demonstrations to "watch & learn" educational classroom style on a variety of home and design topics. SIGN UP HERE to get notifications on upcoming demos or CLICK HERE to host one for your community group.

Want to host a private class with friends at the shop or bring the designers to your gatherings? We can do that, too! CLICK HERE to learn more. (Note: Classes are "dismissed" during holiday months to accommodate our busy season.)

Sometimes our designs are more popular than we can keep up due to a variety of reasons (usually issues with product delays or updates), so contact us if you see a design you like but it says "Sold Out." 

We most likely can create a made-to-order one for you if our product/supply sources are available. Note there may be some small changes or variations from the photos but will still be beautifully hand-crafted with love!


Heck yes! Due to the delicate nature of many of our products, we use ground shipping exclusively via UPS for orders on products and designs in our online store and in the shop - no need to pack it up to drive home from your visit to Hilton Head! We ship nationwide.*

Need it expedited? Call us at 843-785-2535 or email us at to inquire if we can accommodate a rush order. Rush/expedited shipping fees and rush labor charges (if applicable) will apply and orders will not be shipped until payment is complete.

*NOTE: We only ship within the U.S. and do NOT ship to P.O. Boxes at this time.

Unfortunately, no, we do not offer deliveries.

Curbside delivery is available for easy pick-up or you can ship through our UPS partner for safe delivery. Local Hilton Head & Bluffton deliveries usually are completed within 1-2 business days from time of shipment.


We send a weekly(ish) email to all our Branches fans with info on sales, news, events, deals, and MORE - be sure to SIGN UP HERE to not miss out!

You can also find us all over social media for daily updates on florals, events, news, video "how-to's," and general Branches hilarity:

We are in the Village at Wexford shopping center on Hilton Head Island, close to the British Open Pub. Parking is free! Our address is 1000 William Hilton Parkway Suite E6 - we are between Evelyn & Arthur and Pretty Papers.

Our retail and business hours are Monday - Saturday 10:00am - 5:00pm. We are closed on Sundays and major holidays.

Design consultations are by appointment during the week Mon - Fri 10:00am - 5:00pm. We are currently not available for design appointments on the weekends. Please CONTACT US for availability.

Thank you for visiting Branches online!